Return & Refund Policy

1. Return Window

• Customers can request a return within 5 days of delivery

2. Eligibility for Returns

To be eligible for a return:

• The saree must be unused, unworn, and unwashed
• All original tags, packaging, and accessories must be intact
• The product must be in saleable condition

3. Return Process

• Once a return request is approved, a reverse pickup will be arranged from the customer’s address
• If reverse pickup is unavailable in certain areas, the customer may be asked to ship the product to us

4. Quality Check

• All returned items will undergo a quality inspection
• Returns will be approved only if the product passes inspection

5. Non-Acceptance of Returns (T&C Apply)

Returns may be rejected if:

• The product shows signs of use, damage, or alteration
• Tags or packaging are missing
• Return request is made after 5 days of delivery
• The product is damaged due to misuse or improper handling

6. Reverse Pickup Conditions

• Customers must ensure the product is securely packed for pickup
• The pickup may be re-attempted a limited number of times in case of failure
• If pickup fails due to customer unavailability, the return request may be cancelled

7. Policy Updates

• This policy may be updated from time to time to reflect operational, legal, or regulatory changes
• The latest version will always be available on this page
• Continued use of the website implies acceptance of the updated policy