Cancellation Policy

1. Order Cancellation

• Orders can be cancelled only before they are shipped from our warehouse.
• Once the order has been shipped, cancellation requests will not be accepted.

2. How to Cancel

Customers can request cancellation by:

• Logging into their account and selecting “Cancel Order”, or
• Contacting our support team with the order details

3. Refund on Cancellation

If the order is successfully cancelled, a full refund will be initiated. Refund will be processed to:

• Original payment method, or
• Store credit (if selected by the customer)

4. Failed Cancellation Requests (T&C Apply)

Cancellation may not be possible if:

• The order has already been processed or shipped
• Incorrect or incomplete request details are provided
• The order is marked as “Out for Dispatch”

5. Processing Timeline

• Cancellation requests are processed within 24–48 hours of receiving the request
• Refund timelines will follow as per the Refund Policy

6. Misuse of Cancellation

Repeated or excessive cancellation requests may lead to:

• Temporary suspension of the account, or
• Restriction on future orders (at company discretion)

7. Policy Updates

• This policy may be updated from time to time to reflect operational, legal, or regulatory changes
• The latest version will always be available on this page
• Continued use of the website implies acceptance of the updated policy